NADRA has outlined how citizens can regain access to their Pak ID accounts when their CNIC numbers are already registered in the mobile app. The authority said that anyone who receives an error saying the CNIC is tied to another profile during sign-up should recover that existing account rather than create a new one.
Steps to regain access to an existing account
Users should open the Pak ID app, enter their CNIC on the login screen and choose the “Forgot Password” option. They must then enter their registered email address to receive a two-factor authentication (2FA) code.
After entering the verification code, users need to complete biometric verification to confirm their identity. Once these stages are finished, they can log in to their account.
NADRA helpline for login and registration problems
The Pak ID app allows users to access NADRA services, including CNIC renewal, modification and replacement, as well as other identity-related applications. Citizens who still struggle to log in or register can call NADRA’s helpline at 1777 for assistance.
