Marks & Spencer has called on authorities to intensify efforts against the surge in retail crime following a series of shoplifting and violent episodes in its outlets. Retail director Thinus Keeve highlighted the worsening situation, noting that employees frequently endure abuse and aggression while on duty. He emphasized the need for better-equipped and supported police forces to tackle the growing challenge.
Adam Hawksbee, the company’s external affairs director, revealed that organised crime groups have been specifically targeting stores, causing staff to feel increasingly uneasy about their safety at work. Over the weekend, police responded to disturbances in Clapham, south London, where a large group of youths gathered and many entered an M&S store.
In a recent statement, Keeve disclosed that he had reached out to London Mayor Sir Sadiq Khan to seek enhanced support for law enforcement, with a meeting between M&S and the mayor anticipated soon. He described multiple recent incidents, including gangs breaking into secured display cabinets, individuals openly stealing large amounts of merchandise, groups damaging stores, and violent assaults on employees. One worker was headbutted while attempting to defuse a situation, and another required hospital treatment after being attacked with ammonia.
Keeve stressed that retail crime is becoming more organised and aggressive, calling for it to be recognised as a widespread and escalating problem that demands a coordinated response from government bodies, police, and businesses alike. He urged for faster and more consistent policing, advocating for the use of existing powers to target repeat offenders and high-risk locations.
Meanwhile, M&S chief executive Stuart Machin has contacted Home Secretary Shabana Mahmood to raise concerns about the issue. Hawksbee pointed out that while retail theft is not a new problem, it has intensified in recent months. Despite the company investing millions in security enhancements, he believes increased police involvement and improved data utilization are essential.
A spokesperson for the London mayor acknowledged the serious consequences of shoplifting and confirmed ongoing efforts to address repeat offenders through targeted strategies. Crime and Policing Minister Sarah Jones condemned the incidents and urged police to fully exercise their powers. She also mentioned upcoming measures to eliminate the previous prosecution threshold for thefts under £200.
Earlier this week, police were called to Clapham High Street following reports of youths attempting to enter shops and a restaurant, as well as starting fires and setting off fireworks. Authorities have arrested six teenage girls linked to two separate disturbances, which were reportedly influenced by online trends. Five individuals, including four police officers, sustained injuries, with further arrests anticipated.
In preparation for the Bank Holiday weekend, police have increased patrols and implemented additional plans to prevent further disorder. Hawksbee noted that M&S had been planning talks with government officials before the Clapham incidents and urged leaders to collaborate in addressing the problem, warning that the situation is deteriorating.
Similar disturbances involving groups of young people have been reported in other areas. In Rochdale, police introduced temporary measures following reports of harassment and property damage, while in Solihull, restrictions on gatherings were imposed after disorder caused by children and teenagers.
