Mohammad Al-Otaibi, Director for Collections and Public Utilities at Kuwait’s Ministry of Electricity, Water and Renewable Energy, confirmed that the Customer Service Sector has been functioning smoothly since the onset of the crisis. He emphasized that all service centers across the country remain open and continue to assist customers without disruption.
In a detailed statement, Al-Otaibi highlighted the sector’s vital role as the final stage following production, transmission, and distribution, directly interacting with the public. He reassured that despite the challenging circumstances, service delivery has remained uninterrupted, a fact corroborated by customer feedback.
From day one of the crisis, an emergency plan was implemented, focusing on enhancing digital service channels. These include the ministry’s website, a smart application, and a dedicated call center, all designed to maintain service continuity and simplify transaction processes.
Al-Otaibi also noted that customer service teams are operating around the clock and encouraged consumers to assist by conserving electricity and water resources.
Meanwhile, Salem Al-Asfour, supervisor for the Ahmadi and Mubarak Al-Kabeer districts, confirmed that ministry staff continue to provide essential services, including processing electricity connection requests and managing debt acknowledgments. He urged consumers to enroll in the ‘Hafidh’ program via the ‘Sahel’ application to benefit from ministry support aimed at promoting energy and water conservation.
Additionally, Salem Al-Azmi, head of the Al-Qusour Office, affirmed the ministry’s commitment to maintaining service delivery through its various offices while streamlining procedures to facilitate visitor access.
